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CME new resource objects do not get updated in Resource_ table in GIM, need ICON resync for this update to occur?

  • 1.  CME new resource objects do not get updated in Resource_ table in GIM, need ICON resync for this update to occur?

    Posted 05-07-2015 20:42


  • 2.  RE: CME new resource objects do not get updated in Resource_ table in GIM, need ICON resync for this update to occur?

    Posted 06-16-2015 12:39
    Hi Kioumars,
    You can run the ICON resync procedure if there are objects that are being missed.  In addition to this though, you should review the information below found in our GIM Known Issues and Recommendations document.  This can be found at http://docs.genesys.com/Documentation/RN/latest/gim85rn/gim85KI.

    "Genesys recommends that you resynchronize the Info Mart and ICON databases with the Configuration Database as soon as you suspect data inconsistency between Genesys Info Mart and the Configuration Database. However, simply using the resynchronization instructions in the ICON documentation, as recommended in the Genesys Info Mart 8.5 Deployment Guide, is not always sufficient to prevent subsequent transformation errors and continuing data-quality issues in Genesys Info Mart. Before you attempt to resynchronize ICON with the Configuration Database, contact Genesys Customer Care for information about additional steps you must take to fully restore data consistency between Genesys Info Mart and the Configuration Database.

    Tip: Transformation error messages about missing configuration objects are an indication that you need to resynchronize with the Configuration Database. For example: 
    2015-04-12 07:03:41,217 WARN ecp-1-103982 20000 3725 missing configuration objects found while transforming data in GIDB_GCX_GROUP_AGENT with audit key 4896997"

    So, to resolve this, you should review this and then open a Case with Genesys Customer Care to obtain the appropriate script and instructions.

    Best Regards,
    Neil


  • 3.  RE: CME new resource objects do not get updated in Resource_ table in GIM, need ICON resync for this update to occur?

    Posted 06-16-2015 17:36
    Thank you Neil for your informative response
    I have already opened a case with Genesys
    We were using GIM 7.6015.07 and we have upgraded to GIM 7.6015.22 to resolve this issue according to the Genesys expert

    Kindest Regards,
    Q