PureEngage On-Premises

I've a listview in my agent desktop to be used for displaying the virtual queue info, but the first problem is where and how can I get the queue info? By the way, I'm using Platform SDK 8.5.

What do you mean by term "queue info"? If configuration data like name, alias, configuration,etc. you can use Configuration SDK which is part of PSDK. If you mean statistics data, you can use Statistic SDK, which is part of PSDK. Some useful examples are on website with documentation - try to follow them or be more specific.

Hi Jakub, thanks for your response. The term "queue info" is referring to how many calls are in the queues currently, e.g there are 2 calls in queue A and 3 calls in queue B, then next few seconds become 4 calls in A and 6 calls in B.

In this case, you have to connect to the statserver and request to open statistic for current number of waiting calls. Approach how to connect to the statserver, create and send the request, and receieve/consume stats as the statserver client is described very well on doc site.