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WFM Adherence - DA / SS Setup
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WFM Adherence - DA / SS Setup
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susan brewer
Posted 07-27-2016 20:58
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Hi,
Would it be possible to check that agent state information for adherence can only be sourced from one StatServer into WFM DA due to the WFM CU configuration needed against wfm sites.
WFM812 release.
Sue
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