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OutboundService.getChain() always returns null

  • 1.  OutboundService.getChain() always returns null

    Posted 09-24-2015 03:17
    there is example provided by Genesys to demonstrate agent outbound application
    it contains the line: 
    selectedChain = outboundService.getChain(selectedInteraction);
    the problem is getChain is always NULL.

    campaign mode is predictive.

     


  • 2.  RE: OutboundService.getChain() always returns null

    Posted 09-25-2015 04:20
    I found AilLoader.enableOutboundChainApi() solves the probem.