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Are Agent Groups dynamically rebuilt when an agent is re-skilled?

  • 1.  Are Agent Groups dynamically rebuilt when an agent is re-skilled?

    Posted 09-20-2016 13:39
    When a skill is added or removed from an agent, are the Agent Groups dynamically rebuilt?


  • 2.  RE: Are Agent Groups dynamically rebuilt when an agent is re-skilled?

    Posted 09-21-2016 06:11
    Hello,

    if the agent group is skill-based, then yes - they will be re-assigned.

    HTH!