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problem with login on interactive Insights and Central Management Console.

  • 1.  problem with login on interactive Insights and Central Management Console.

    Posted 08-10-2015 13:24
    Hi, I have a problem when I want login on interactive Insights and Central Management Console. The next message is showed:

    This message means: Error: Unable to find servers in CMS rmc58: 6400 cms cluster and service type and null. It is possible that all of these servers are down or been disabled by the administrator. (FWM 01014) null.

    Thank you.



  • 2.  RE: problem with login on interactive Insights and Central Management Console.

    Posted 08-18-2015 12:52
    Hi Angel, 

    Is it possible that there are some servers that are down. Are you able to restart the SIA in the Central Configuration Manager ? 

    If that doesn't help, can you restart the business objects server ?

    If either of the above options don't help, you will have to open a Genesys case for review. When opening a case, please provide the following details:

    - Screenshots from above
    - Has this every worked ? Is this happening periodically ?
    - Exact version of business objects
    - Logging folder from BO Install directory

    Thanks, 
    Matt Beckwith
    Genesys Customer Care