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  • 1.  how to extract users from a specific role on Genesys Administrator?

    Posted 08-16-2016 09:34
    I would like to extract users that belong to specific role on Genesys Administrator.  Is there a specific method to follow for this or a script that I can run into the config database.
    Please assist


  • 2.  RE: how to extract users from a specific role on Genesys Administrator?

    Posted 08-16-2016 10:25
    Hello,

    within CFG database you can find two tables related to the roles:
    • cfg_role (role definition)
    • cfg_role_member (user<->role mapping)

    There you can find requested information.

    HTH!

    Regards,
    --Jakub--