PureEngage On-Premises

Hi, 

I am trying to recieve statistic notification using below code:

//Initialize the protocol
  protocolManagementService = new ProtocolManagementService();
         statServerConfiguration = new StatServerConfiguration(STATSERVER_IDENTIFIER);
         try
         {
             statServerUri = new Uri("tcp://"
                 + statServerHost
                 + ":"
                 + statServerport);
             statServerConfiguration.Uri = statServerUri;
             //statServerConfiguration.ClientName = 
             // Register this connection configuration with Protocol Manager
             protocolManagementService.Register(statServerConfiguration);
             // Create and Initialize Message Broker Application Block
             if (OpenProtocol())
             {
                 eventBrokerService = new EventBrokerService(protocolManagementService.Receiver);
                 try
                 {
                     eventBrokerService.Register(
                         StatServerEventsHandler);
                 }
                 catch (ProtocolException ex)
                 { }
                 // Activate event broker service 
                 eventBrokerService.Activate();
             }
             else
                 objLog.Log("Protocol Not opened");
         }
         catch (Exception ex)
         {
             objLog.Log(ex.Message);
         }


//Open Statistic
RequestOpenStatistic request = RequestOpenStatistic.Create();

             // Statistic Object
             //String selectedObjectTypeName = "Agent";
             //StatisticObjectType selectedObjectType = StatisticObjectType.Agent; // Dummy default value
             String selectedObjectTypeName = "DN";
             StatisticObjectType selectedObjectType = StatisticObjectType.RegularDN; // Dummy default value
             if (selectedObjectTypeName == "Agent")
             {
                 selectedObjectType = StatisticObjectType.Agent;
             }
             else if (selectedObjectTypeName == "Place")
             {
                 selectedObjectType = StatisticObjectType.AgentPlace;
             }
             else if (selectedObjectTypeName == "Queue")
             {
                 selectedObjectType = StatisticObjectType.Queue;
             }
             else if (selectedObjectTypeName == "DN")
             {
                 selectedObjectType = StatisticObjectType.RegularDN;
             }

             StatisticObject statisticObject =
                 StatisticObject.Create(
                         "3103111",
                         selectedObjectType,
                         TENANT_NAME);

             // Metric
             StatisticMetric statisticMetric = StatisticMetric.Create("TotalTime");
             //StatisticMetric statisticMetric = StatisticMetric.Create("TotalAdjustedNumber");

             // Notification
             Notification notification = Notification.Create();
             notification.Mode = NotificationMode.Periodical; // To get Notifications after every defined interval
             notification.Frequency = NOTIFICATION_FREQUENCY;

             request.StatisticObject = statisticObject;
             request.StatisticMetric = statisticMetric;
             request.Notification = notification;

             // Need to set this reference id value. This reference id becomes statistic id for all 
             // future requests on this statistic and needs to be specified when performing 
             // any action on this statistic like closing, suspending or resuming etc.  
             request.ReferenceId = STATISTIC_REFERENCE_ID;
             objLog.Log(request.ToString());
             protocolManagementService[STATSERVER_IDENTIFIER].Send(request);


I am recieving protocol exception as "connection is not opened" in below code:
protocolManagementService[STATSERVER_IDENTIFIER].Send(request);

In posted code I cannot see you opened the protocol, check the available samples provided by Genesys where you can see how to correctly open and use the specified procotol.

HTH!

Regards,
--Jakub--

Jakub,

Below is the code which i used for opening protocol:
 statServerProtocol = new StatServerProtocol(new Endpoint(statServerName, statServerUri));
             //statServerProtocol.ClientName = statServerConfiguration.ClientName;
             //statServerProtocol.ClientId = statServerConfiguration.ClientId.Value;
             IConnectionConfiguration propertyCfg = new PropertyConfiguration();
             propertyCfg.SetOption("protocol", "addp");
             propertyCfg.SetOption("addp-timeout", "60");
             propertyCfg.SetOption("addp-remote-timeout", "60");
             propertyCfg.SetOption("addp-trace", "both");
             statServerProtocol.Configure(propertyCfg);

IProtocol protocol = protocolManagementService[STATSERVER_IDENTIFIER];

             if (protocol.State == ChannelState.Closed)
                 protocol.BeginOpen();

Are you using async methods? If no, you do not have to use BeginOpen() method. Try to use just Open() method and debug your application step-by-step.

I tried using Open() instead of BeginOpen() and still getting same error.
Below is the stack trace for the error:
Genesyslab.Platform.Commons.Protocols.AbstractChannel.ThrowNotOpened()
   at Genesyslab.Platform.Commons.Protocols.DuplexChannel.Send(IMessage message)
   at StatServer.OpenStatistic()

Dou you see the connection on StatServer level? Do you see the connection is opened?

Use CCPulse+ and try to connect to the stat server first and see whether it is connecting or not. If not then the problem is not with the code. If yes then proceed with the further troubleshooting.