Dear Oren,
Gplus Adapter for SAP supports AutoAnswer feature beginning from 8.0.1 release.
You can find this information in Deployment Guide and Release Notes.
From Release Notes:
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Release Number 8.0.100.07 [07/02/13] – General
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Support for the auto-answering of the following incoming interactions: voice, e-mail, and chat. (ER# 323311646, ER# 323268501, ER# 323210481, GPS-967, GPS-956, GPS-954)=====
From Deployment Guide:
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autoAnswer
Default Value: 0 (zero)
Valid Values:
1—On
0—Off
Must restart: Yes
Must set: No
Enables automatic answering for open media when an agent is in the Ready state. If the value of this option is set to 1, the agent does not have to click the Answer button to answer an open media message.
Note: The value you specify for this configuration option overrides any value specified for an option set at the agent-level on the Annex tab of the Person configuration object.
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Regards,
Andrew
Genesys Customer Care