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iWD cupture point stop operation - i coulnd not fingd in documentation what stop operation exactly doing in iWD workflow?

  • 1.  iWD cupture point stop operation - i coulnd not fingd in documentation what stop operation exactly doing in iWD workflow?

    Posted 04-15-2015 08:31


  • 2.  RE: iWD cupture point stop operation - i coulnd not fingd in documentation what stop operation exactly doing in iWD workflow?

    Posted 04-30-2015 17:26
    Hi Robert

    The iWD Capture Point stop operation is stopping a running intreaction from further processing similar to a Hold request.
    If you are looking for more information on the iWD 8.x integrated capture points they are actually part of Interaction Server so you should refer to the eServices 8.1.4 Integrated Capture Points Guide found in the eServices documentation.
    I do not believe there is a listing anywhere of all the possible error codes and their descriptions but the documentation referenced should have some examples.

    Thanks
    Troy Mortimer
    Genesys Customer Care