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  • 1.  Detect mailboxes in proactive campaigns

    Posted 10-06-2017 18:17

    Hello everyone.

     

     

    I would like to know if it is possible to detect answer machine from cell phones in proactive campaigns

     

    Regards



  • 2.  RE: Detect mailboxes in proactive campaigns

    Posted 10-09-2017 12:28
    Of course it is possible, but it strongly depends on the PBX/Gateway up on the Genesys env as the main signaliazation is made there.


  • 3.  RE: Detect mailboxes in proactive campaigns

    Posted 10-11-2017 23:14

    Hello Jakub.

     

    Thanks for your response.


    then it is validate how the gateway detects the mailbox?

     

     

    Regards