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  • 1.  chat consultation transcript

    Posted 01-28-2018 22:27
    Hi,

    I noticed that chat consultation transcripts are not saved in MyHistory? Or is this the way it supposed to work? Can you please confirm? Thanks in advance.

    Regards,
    Edison


  • 2.  RE: chat consultation transcript

    Posted 01-30-2018 23:49
    This has been answered by Matthew West in the documentation guide for handling chat consultation: https://docs.genesys.com/Documentation/IW/8.5.1/User/HandleAChatConsultation