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How long do Genesys keeps uploaded logs once case is closed ?

  • 1.  How long do Genesys keeps uploaded logs once case is closed ?

    Posted 09-01-2015 13:26
    How long do Genesys keeps uploaded logs once case is closed ?
     


  • 2.  RE: How long do Genesys keeps uploaded logs once case is closed ?

    Posted 09-04-2015 22:38
    France,

    We keep them for 30 days.  See here: http://docs.genesys.com/Documentation/ST/latest/Premise/ReopeningCases

    Thanks,
    Roger Farr
    Genesys Customer Care