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Is Genesys Interaction Workplace will work for an employee without any phone, chat or email license attached to aor any channels with license, so it could be use only for tracking?

  • 1.  Is Genesys Interaction Workplace will work for an employee without any phone, chat or email license attached to aor any channels with license, so it could be use only for tracking?

    Posted 02-17-2017 18:31
    Hi All
    I have a new team that their main fucntion is as a support role, in the mean time we want to make sure we track their activities such as breaks, lunches, personal time etc. and we want to know for this if it can be done without attaching a license to the Reps profile or a Channel, for that matter.


  • 2.  RE: Is Genesys Interaction Workplace will work for an employee without any phone, chat or email license attached to aor any channels with license, so it could be use only for tracking?

    Posted 02-20-2017 13:52
    No, it will not work at all.