PureEngage On-Premises

Hi Team

Question 1 : WFM  Builder, Is there a limitation on the number of Supervisors that can access the WFM Builder?

Question 2 :  When user adds time off type on master schedule, randomly this error pop ups : "Cannot connect to WFM Server. Possible causes are that WFM Server is stopped, that there are network problems, or that Workforce Management is configured incorrectly".  When i perform the same action on Calender Item  sub system , publish to schedule, there is no error.

Using verision WFM 8.5.2
This is a multisite setup environoment

Please help.

Hi Michelle,

There's no limit to how many supervisors can have access to any WFM Builder(s) but the limitation will be that each Builder can only build one thing at a time. If all Builders are occupied and a supervisor kicks off a new build they will be presented with a message about it the build waiting in queue. You may assign supervisors to specific builder applications in the Users module but leaving this blank is probably ideal as Web will then just pick a builder instance that's not in use.

As for part two, you may need to check the details page of the error dialogue box for more info on the exact problem. It's typically the user doesn't have the correct java certificates for WFM. In the first line or two of the second 'paragraph' if you see
'javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated'
then you'll need to get a copy of the cacerts file to load into the users Java key store.

am

 thank you for the update