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Specifically, how are CSLs being computed?

  • 1.  Specifically, how are CSLs being computed?

    Posted 02-08-2017 20:08
    I'm familiar with Erlang C and am above to compute CSLs.  When using Genesys WFM data, however, the results aren't matching.

    Where can I find documentation and examples of how the CSLs are being computed.