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How to display only part of calling list data in WDE (not all calling list data)

  • 1.  How to display only part of calling list data in WDE (not all calling list data)

    Posted 03-17-2017 08:06
    Hi All,

    Now I face a problem, my customer requires to display only a few calling list fields in WDE, the rest fields are not cared by operators and should not be displayed in WDE.

    Is there any way to carry out this requirement?

    Many thanks.


  • 2.  RE: How to display only part of calling list data in WDE (not all calling list data)

    Posted 03-20-2017 09:55
    In the Annex of the field objects you dont want displayed, add interaction-workspace\display = false
    Check out https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundInteractions for a list of all options relevant to customising the deiplay of fields.


  • 3.  RE: How to display only part of calling list data in WDE (not all calling list data)

    Posted 03-20-2017 10:06
    Thank you very much!!!