PureEngage On-Premises

I need to count how many calls are dropped by Agent for reporting purpose. So far what I've tried in my coding is:

KeyValueCollection callDroppedBy = new KeyValueCollection();
callDroppedBy.Add("DroppedBy", "Agent");
RequestReleaseCall reqReleaseCall = RequestReleaseCall.Create(thisDN, connID1, callDroppedBy, null);
IMessage reqRCResponse = tServerProtocol.Request(reqReleaseCall);

And I received the EventReleased:

'EventReleased' ('65')
message attributes:
AttributeConnID [long] = 006A026F401152A3
AttributeEventSequenceNumber [long] = 98088
AttributeCallID [int] = 16783989
AttributeThisDN [str] = "13041"
AttributeThisQueue [str] = "7054"
AttributeUserData [bstr] = KVList:
  'CustomerName' [str] = "ABC"
  'CRMCustomerID' [str] = "1-CQX-4172"
  'CRMServiceID' [str] = "1-MLOFK5S"
  'language' [str] = "English"
AttributeCallState [int] = 0
AttributePropagatedCallType [int] = 3 [Outbound]
AttributeReasons [bstr] = KVList:
  'DroppedBy' [str] = "Agent"
AttributeAgentID [str] = "Testing"
Time = ComplexClass(TimeStamp):
AttributeTimeinuSecs [int] = 671000
AttributeTimeinSecs [int] = 1442976038
AttributeDNIS [str] = "4000"
AttributeExtensions [bstr] = KVList: 
  'BusinessCall' [int] = 1
AttributeCallUuid [str] = "CVHLQ55KB50HH77LLE2253SFEC0000L1"
AttributeOtherDNRole [int] = 1 [RoleOrigination]
AttributeCallType [int] = 3 [Outbound]
AttributeReferenceID [int] = 6
AttributeThisDNRole [int] = 2 [RoleDestination]
AttributeOtherDN [str] = "13023"

Is it possible to get the value under AttributeReasons to count the number of calls dropped by Agent for reporting? If it is not, is there any suggestion on this problem?

It depends on where you want to receieve and show the values (CCP+, BOE, etc.)? You can reports these calls through standard report metrics using the filter based on the AttributeReasons.

Hi Jakub, thanks for your response. Just want your suggestion, can I attach the KeyValuePair to the EventReleased's UserData, and then grab the value and do the reporting? If can, which one is better? The AttributeReasons or the EventReleased's UserData?

It does not matter, just follow your standards.