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How to get AgentID into IVR call flow?

  • 1.  How to get AgentID into IVR call flow?

    Posted 01-25-2017 15:52


  • 2.  RE: How to get AgentID into IVR call flow?

    Posted 01-26-2017 08:58
    What do you exactly mean? What is your scenario? If you are using URS-centric mode for IVR application, you easily map the userdata via option "userdata-map-filter".

    HTH!

    --Jakub--


  • 3.  RE: How to get AgentID into IVR call flow?

    Posted 01-26-2017 21:03
    Thanks for your response, We are not making use of URS as per the business need and the scenario is an Agent conference into an IVR application along with the customer on line and we need to grab his ID in order to go forward with the backend integration work. Is there a way I can grab the ID of Agent who has initiated this conference into an IVR application?. Thanks in advance.