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WFM | Scheduled Service Level Achieved with understaffing on Activity level
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WFM | Scheduled Service Level Achieved with understaffing on Activity level
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Michelle Naidoo
Partner
Posted 03-28-2017 14:50
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Hi
Please advise how is it possible to acheive Scheduled Service level, when there is understaffing betwen Coverage Schedule and Staffing Calculated metrics.
Regards
Michelle
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