PureEngage On-Premises

I watns to get Login Number of Agent Groups.
So, created statistic In StatServer Options, 

Category = TotalNumber
MainMask = *, ~NotMonitored, ~LoggedOut
Objects = GroupAgents
Subject = AgentStatus

But, this statistics count duplicated number of 1 agent login
How to create statistics?


 

Hi Chulmin,

The TotalNumber category is going to be your problem. It is a historical aggregation and will increment up everytime the condition is met. This means it's going to keep on counting up and up and up each time agents switch through the various states that are not eaqual to NotMonitored or LoggedOut as per your MainMask, leaving you with a value that's probably of not much use.

Try using the category CurrentNumber instead, and if you're editing the stat you've made above, don't forget to restart the stat server for the change to take effect :)

am

I wants a historical report for CCA

Category = MaxNumber
all works fine.