PureEngage On-Premises

the workspace sip endpoint can't be started and the following lines are in the IInteraction Workspace log :




ndpointCommunication - Exception occurs while starting SIP Endpoint SDK Application. 
Exception is System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)

ERROR ndpointCommunication - Try to start SIP Endpoint on upper folder

WARN  nicator.ConfigParser - SetSearcher, the configuration server is not connected



ERROR ndpointCommunication - The IW SIP Endpoint is not available at this time. Exception while communicating with Endpoint: 
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://localhost/SIPPipe8889_g1-core-p.genesys:5060/8889
 that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, 
if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://localhost/SIPPipe8889_g1-core-p.genesys:5060/8889' 
could not be found on your local machine. 



how can i solve this issue?


 

Are you certain that SIP Endpoint has been installed?  SIP Endpoint is a seperate installation package to the main WDE install package.

Hi Guys,

I am also facing the same issue. Whats the resolution?

Check whether the WDE SE is installed correctly. If yes, check the WDE SE logs.

make sure that the SipEndpoint installation folder is inside of the wde(eorkspace desktop edition) folder.