PureEngage On-Premises

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Is it possible to use the Interception API of Genesys Desktop to capture an agent clicking on MarkDone?.

Luis Santana Luis Santana

Luis Santana Luis Santana11-19-2014 21:28

  • 1.  Is it possible to use the Interception API of Genesys Desktop to capture an agent clicking on MarkDone?.

    Posted 11-19-2014 21:28


  • 2.  RE: Is it possible to use the Interception API of Genesys Desktop to capture an agent clicking on MarkDone?.

    Posted 12-02-2014 10:52

    Hi,

    Yes, it is possible.

    Please refer to description of predefined <button> tag in Genesys Desktop 7.6 XML Tag Reference.


    Description
    Defines a button or a button menu.

    The <name> tag is mandatory. 

    To define the button action, use the <action> tag.

    You can add predefined buttons to your extension, by specifying for the button a predefined name with the <name> tag. In this case, you must not define an action for the button. For further details about which predefined names are available, refer to the parent's tag description.

    If the <interaction-secondary-controls> tag encloses the button definition, you can set images for this button by using the <enabled-image> and <disabled-image> child tags.

    Please refer to table reflecting "List of traceable actions" in a Genesys Desktop 7.6 Developer’s Guide to get overall view of possible actions.


    Roman T