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  • 1.  how to place Interaction in Agent Group workbin in IRD ?

    Posted 02-16-2017 15:36
    HI

    Created a Agent Group Workbin under Workbin section in Business Process  ( Selected Agent Group Radio Button ).
    Able to see the created Group workbin under Scripts folder.
    Whereas in Routing Strategy in the Route Interaction ( Workbin ) Block, under Target Selection, If i choose Agent Group, the newly created Group workbins are not showing.

    Need to route all the incoming emails to Group Workbin. It will be great if someone helps on this.

    Can  anyone help on this.


  • 2.  RE: how to place Interaction in Agent Group workbin in IRD ?

    Posted 02-17-2017 14:08
    Try to read more about workbins. They cannot be used as you want to do (routing target as agent group type - It does make a sense).