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  • 1.  Got invalid connection id error when trying to complete transfer

    Posted 03-24-2017 09:06
    Hi All,

    The problem is agent use 1-step transfer to pass the call to another site's agent but failed. After checking T-server log, I find that invalid connection id error appears in RequestCompleteTransfer message.

    Go through the log, I find that the original call CONNID is 00e5029bb21554fd and transfer call CONNID is 0212029bb3b9c69d.

    But in RequestCompleteTransfer message, AttributeTransferConnID is 0212029bb3b9b6c6, which is different from 0212029bb3b9c69d.

    Not sure what makes this happened in this case. Is there anyone have idea on it?

    Agent's application is WDE 8.5 & Genesys SIP Endpoint.

    Thank you very much.


  • 2.  RE: Got invalid connection id error when trying to complete transfer

    Posted 03-27-2017 17:51
    Yes, this looks weird but I am expecting the issue to be with the DN you are trying to transfer. Since you are seeing two different conn id's, I am assuming the SIP server treats your transferred call as an external call and so it is ripping of all the call data associated to your transferred call and it is creating a new conn- id.

    Thanks
    S


  • 3.  RE: Got invalid connection id error when trying to complete transfer

    Posted 08-07-2017 17:44
    did you find solution for this? Please let me know. Is complete conference working?