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unable to connect GMS on web port

  • 1.  unable to connect GMS on web port

    Posted 04-22-2017 06:21
    While implementing SSL for GMS, https port was changed in jetty-https.xml but GMS is unable to start on that port. Also same port was added as web_port.
    Error can be seen in the log which says "Unable to conncet to GMS on port ####"
    The port is not blocked by firewall. Please suggest any measure to troubleshoot as this is critical.
     


  • 2.  RE: unable to connect GMS on web port

    Posted 04-22-2017 08:53
    What says GMS or Jetty logs?


  • 3.  RE: unable to connect GMS on web port

    Posted 04-22-2017 09:00
    As per GMS log: unable to contact GMS on port (****). Please check web_port option in GMS Configuration.
    Web_port is configured in GMS option.
    Service UI is working and even application is running but this error persists in the log.
     


  • 4.  RE: unable to connect GMS on web port

    Posted 04-23-2017 18:04
    Do you have any suggestion as to what could be the solution for this issue?


  • 5.  RE: unable to connect GMS on web port

    Posted 04-25-2017 12:00
    Did you follow this article ?:

    https://docs.genesys.com/Documentation/GMS/8.5.1/Deployment/TransportLayerSecurity


  • 6.  RE: unable to connect GMS on web port

    Posted 08-07-2017 19:47
    I am seeing the same issue. Please suggest the solution of this problem.


  • 7.  RE: unable to connect GMS on web port

    Posted 01-18-2018 11:27
    Hi guys,
    I have the same issue, does any have a solution for this?
    Thank you.


  • 8.  RE: unable to connect GMS on web port

    Posted 06-27-2018 16:20
    We are having the same problem. This subject someone solved it?

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    Francisco Palacios
    ADR, S.A.
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    Original Message


  • 9.  RE: unable to connect GMS on web port

    Posted 06-28-2018 06:46
    Please provide more detail. Are you getting an error? If so, where do you see the error? (Logs, browser, etc..) is this a new or existing install of GMS?


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    Daniel Hilaire
    Kaplan Higher and Professional Education
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    Original Message


  • 10.  RE: unable to connect GMS on web port

    Posted 06-28-2018 10:53
    Hi Jhon,


    We have an installation that works well with http. But when installing a new application on another server, exclusive for https. We get the error "[GMScheduler-36] Unable to contact GMS on port (8443). Please check web_port option in GMS Configuration "in the GMS logs.

    We have made the suggested changes in the documentation, but we get the error mentioned.

    If we perform the installation by default http, this works well on the new server. The error arises when we configure HTTPS.

    ------------------------------
    Francisco Palacios
    ADR, S.A.
    ------------------------------

    Original Message


  • 11.  RE: unable to connect GMS on web port

    Posted 07-01-2018 18:40
    Double checking that you've updated your jetty config as per: Documentation:GMS:Deployment:SecurityandAccessControl:8.5.2 - Genesys Documentation and not just enabled it in the application settings in the config layer?

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    Jason McLennan
    Commonwealth Bank of Australia
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    Original Message


  • 12.  RE: unable to connect GMS on web port

    Posted 08-30-2019 06:43
    Have anyone been able to solve this issue as I'm facing the same but I'm not using SSL/TLS ?

    Thanks,
    Youssef Atef

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    Youssef Atef
    Advanced Technology Solutions Int
    ------------------------------

    Original Message