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Custom Media Channel
Kenny Cuniah
11-16-2016 11:48
Can i add a custom media channel in Genesys, and make an agent log into it using WDE
A Contributor
11-22-2016 20:33
Have you tried using openmedia? You'll need interaction server to use it but it should help.
Kenny Cuniah
11-23-2016 10:06
thanks, it worked using openmedia configuration of WDE application.
1.
Custom Media Channel
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Kenny Cuniah
Posted 11-16-2016 11:48
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Can i add a custom media channel in Genesys, and make an agent log into it using WDE
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RE: Custom Media Channel
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A Contributor
Posted 11-22-2016 20:33
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Have you tried using openmedia? You'll need interaction server to use it but it should help.
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RE: Custom Media Channel
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Kenny Cuniah
Posted 11-23-2016 10:06
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thanks, it worked using openmedia configuration of WDE application.
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