PureEngage On-Premises

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Can the WFM Agent States report show the states in seconds instead of minutes?

  • 1.  Can the WFM Agent States report show the states in seconds instead of minutes?

    Posted 03-06-2017 17:04
    Are there any settings for WFM DA (8.1.2) to allow us to see agents stats in less than 1 minute granuality on the Agent States Report?


  • 2.  RE: Can the WFM Agent States report show the states in seconds instead of minutes?

    Posted 03-07-2017 05:12
    Just multiply it by 60 to give you mines.  WFM only works in miniutes so you're going to get a round number of seconds with the conversion.