PureEngage On-Premises

How I could fix thise message error when using the external DTMF grammar : VXML Error: event(error.badfetch), message(Grammar mode of the current grammar should have the same mode as that of the referenced external grammar?

I've used the mode= DTMF for my external grammar and in the VXML page I've set inputmodes = dtmf

but there is still this message error, any help

Thanks,
 

Hi Maryam,

I would suggest opening a support case for further investigation and log analysis. To help expedite resolution I would provide the following information:

- MCP Startup log (this will allow us to see configuartion)
- MCP debug log containing the error
- External grammars in question
- Elaborate on scenario (i.e. are you using legacy interpreter or NGI?)

I hope this provides clarification Maryam.

Thank you,

Genesys Customer Care
1-888-369-5555

Hi,

Ok I'm going to ask my colleege to open the a support case and as we are on GVP7.6, I'll provie the following information :

Popgateway Startuo log
Popgateway debug log containing the erro
ans detDetailes on the version and the composent and the scenario

The external garmmar
The VoiceXML page who use the external grammar

I hope could be enoughh for the support :)

BR,
Maryam