PureEngage On-Premises

After the EventReleased is received, I want to attach some data for future reporting purpose. I sent RequestDistributeUserEvent to my DN itself with some KeyValuePair:

KeyValueCollection info = new KeyValueCollection();
info.Add("CallDroppedBy", "Agent");
info.Add("CallTimeExceeded", "No");

CommonProperties commonProp = CommonProperties.Create();
commonProp.ConnID = connID1;
commonProp.ThisDN = thisDN;
commonProp.UserData = info;

RequestDistributeUserEvent reqDistributeUserEvent = RequestDistributeUserEvent.Create(thisDN, commonProp);
IMessage reqDUEResponse = tServerProtocol.Request(reqDistributeUserEvent);
RequestResponse_Router(reqDUEResponse);

When I debug my application (by the way, I'm using C#.NET to develop an agent desktop), I found that the Request is sent, but I received EventACK with no userdata. How can I receive EventUserEvent with the userdata that I attached so that it can be used for reporting purpose later?

Also, I found that no RequestDistributeUserEvent and EventUserEvent (or even EventACK) can be found in SIP Server log. Is is because when a DN send RequestDistributeUserEvent to itself, no EventUserEvent received but EventACK is received?  

It is not possible attach data to the interaction, which does not exist at the moment. For attach data during the interaction use the RequestUpdateUserData.

Let say I received an Event:

'EventAttachedDataChanged' ('85')
message attributes:
AttributeThisDN [str] = "13005"
AttributeDNIS [str] = "9999"
AttributePropagatedCallType [int] = 1 [Internal]
AttributeConnID [long] = 006A026F401154D0
AttributeUserData [bstr] = KVList:
'CallUUID' [str] = "CVHLQ55KB50HH77LLE2253SFEC00017J"   
'RPVQID' [str] = "MJLPGIELHH1SHE3RR75D1B94UK00005C"
AttributeCallID [int] = 16784583
AttributeEventSequenceNumber [long] = 223430
AttributeThisDNRole [int] = 1 [RoleOrigination]
Time = ComplexClass(TimeStamp):
AttributeTimeinuSecs [int] = 541000
AttributeTimeinSecs [int] = 1443239011
AttributeCallType [int] = 1 [Internal]
AttributeThirdPartyDN [str] = "9999"
AttributeCallUuid [str] = "CVHLQ55KB50HH77LLE2253SFEC00017J"

How can I update the value of RPVQID? I want it to be updated when I receive the EventReleased. As what I've tried as shown below, it doesn't work.

KeyValueCollection updateInfo = new KeyValueCollection();
updateInfo.Add("RPVQID", "Agent");

RequestReleaseCall reqReleaseCall = RequestReleaseCall.Create(thisDN, connID1);
IMessage reqRCResponse = tServerProtocol.Request(reqReleaseCall);

RequestUpdateUserData abc = RequestUpdateUserData.Create(thisDN, connID1, updateInfo );
IMessage def = tServerProtocol.Request(abc);

 

I was probably wrong, the UserEvent should be used for achieve your needs.

Hi, Jakub is right.
at the beginning please dont use Request(), you should use Send() and your code must contain handler for receiving IMessages.
so to your question. its not possible to attache some data to released voice interaction. if you synchronously send request to update attached data you receive only ack and asynchronously you receive eventattacheddatachanged and thats it. you have to handle Received event and you will see in you example that you will receive EventError

R