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Hi! Within agent bidding in WFM 8.5, what are the advantages or differences of having agents identify their “unwanted” shifts versus just ranking all of their shifts in order of preference within the “desired” section?

  • 1.  Hi! Within agent bidding in WFM 8.5, what are the advantages or differences of having agents identify their “unwanted” shifts versus just ranking all of their shifts in order of preference within the “desired” section?

    Posted 06-17-2015 15:57


  • 2.  RE: Hi! Within agent bidding in WFM 8.5, what are the advantages or differences of having agents identify their “unwanted” shifts versus just ranking all of their shifts in order of preference within the “desired” section?

    Posted 10-16-2015 11:44
    Unwanted shifts will still be considered as available shifts to give to the agent.  It is better to choose the shifts wanted, and the ranking of them.