PureEngage On-Premises

Hi all,

I have to implement a custom WDE plugin to list and edit the personal callback data from OCS. do i have any kind of WDE native utility to try to do it or have i just to access directly to the OCS DB Schema?

Thanks.

Carlo 

Hello,

Please consider "IOutboundService" service in Enterprise SDK 8.5 Reference API. 

Examples:

IOutboundService.GetPreviewRecord method gets PreviewRecord from outbound service or from campaign service. 

IOutboundService.GetChainRecord Method (IInteraction) - gets the ChainRecord of the interaction if it exists.The chained records contain contact information used to process the outbound interaction. 
 

For more info please refer to Advanced Customization chapter:
http://docs.genesys.com/Documentation/IW/8.5.1/Developer/AdvancedCustomization


Also cosider Outbound "Managing Chains and Records", especially "CampaignGetPreviewRecord" chain in WDE developers guide.

Using WDE you can use outbound interaction preview to get info: 

In preview the system displays contact-related data to an agent for the requested interaction from a preset calling list, then the agent might make the call to the contact manually.

The same preview exists for Web Callback interactions.

Please consider "Outbound Preview Calls" and "Outbound Interaction Preview" sections in Workspace Desktop Edition Help.

You may want to use Platform SDK to get the required info via OCS protocol. Please consider com.genesyslab.platform.outbound.protocol API.

Roman T