PureEngage On-Premises

After installing IE 11 on Windows 7  we have an issue with the Preview window. The links marked in the picture is not working anymore. Anyone else discovered the same problem?

Eystein,

I checked with one of my colleagues and this is related to a Known Issue.  Please see the Configuration Manager 8.1 Release Notes, Known Issues section:
"When using Configuration Manager in a Windows 7 environment, the links on the left side of the Details pane for a selected object are sometimes disabled.

Workaround: View and edit the content of those links in the Properties dialog box of the selected object."

If you have further questions, please open a case and we would be happy to help.


Thanks,
Roger Farr
Genesys Customer Care 

Thanks for the answer, but the problem is in the preview Window and not in the Detail pane

Hi Eystein,
You are correct in what you show is the Preview pane, but it is also referred as the Details pane as well.  To prove I am not just saying this, if you open Configuration Manager Help and search for Details Pane, you will see it there.  The limitation with Configuration Manager on Windows 7 hosts is for that exact pane.

Please let me know if you have any additional questions on this and I'd be happy to discuss further.

Thanks,
Neil