PureEngage On-Premises

Need to capture the Media Error Events Which we get in IWS while logging in as we require them for future forecasting of licenses.

Try to be more specific, please, and describe where you want to capture the error (within some standard GUI like SCI or GA, or within custom app or global NCO).

Hi Jakub,

Basically I want to know is there any way to capture login failure attempts of the agents who are logging in through IWS for reporting purpose.

Hi,
did you try with Audit feature? You can log login failure attempts.

Example from SCI - Audit view
Client 1368 failed to get authorization. Name [IWS], type [InteractionWorkspace ], user [<USER NAME>], address [CLIENT IP ADDRESS:49933]. Reason : Authentication failed, user name or password is incorrect

Than you can create a custom report
I hope this help.
Tschüss
Gennaro

Audit records do not contain any infromation about unsuccessful attempt to login which ends with error due to license problem. Audit should contains "just" information like "incorrect password during login" etc.

You can use standard messages (*.lms files¨) on IXN or T-Server level, where the error about licenses will be generated.

For example: 

On IXN level it should be message:

23038|STANDARD|msg_no_more_licenses|Can't login agent '%s' at place '%s': failed to check out license while processing request '%s' from client %d:%d, reference id: %d

on T-Server level:

20005|STANDARD|MSG_TS_COMMON_LICENSE_ALL_USED|All %d licenses are in use already, registration rejected

I have not tested it yes, so the message IDs should be different in real-life.

He wrote:
"Basically I want to know is there any way to capture login failure attempts of the agents who are logging in through IWS for reporting purpose."
I supposed without any specific reason (like license error).
Anyway, in SCI you get Licensing Violation when you have license related error. You can refer to SCI help file for all Event-ID

for example Event-id 01-20005: 
All [total licenses] licenses are in use already, registration rejected
and so on
Event-id 01-20004
All [total licenses] licenses are in use already, registration rejected

Event-id 01-20004
Number of licenses in use [granted licenses] out of [total licenses] available.