PureEngage On-Premises

When i deploy a composer application in tomcat i am receving the below error:

org.apache.jasper.JasperException: Unable to compile class for JSP: 

An error occurred at line: 32 in the jsp file: /src/../include/backend.jspf
The method printStackTrace() is undefined for the type Exception
29:     
30: } catch (Exception e) {
31:     
32:     e.printStackTrace();
33:     String msg = e.getMessage();
34:     if (null != msg){
35:         msg = msg.replace('"', '\'');


An error occurred at line: 33 in the jsp file: /src/../include/backend.jspf
The method getMessage() is undefined for the type Exception
30: } catch (Exception e) {
31:     
32:     e.printStackTrace();
33:     String msg = e.getMessage();
34:     if (null != msg){
35:         msg = msg.replace('"', '\'');
36:     }

Please advice

Guys any clues to proceed ??

Srikrishna,

Given the detail of the issue and the need to review logs, i would recommend you open a case with Customer Care.  Please provide the logs and your detailed description above.

Thanks,
Roger Farr
Genesys Customer Care

i think this issue is related to missing libraries in Tomcat, make sure that you are using the tomcat installed with composer.​