PureEngage On-Premises

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Is it possible to update attached data for an interaction in Que to Infomart fort reporting purpose

  • 1.  Is it possible to update attached data for an interaction in Que to Infomart fort reporting purpose

    Posted 08-28-2015 09:05


  • 2.  RE: Is it possible to update attached data for an interaction in Que to Infomart fort reporting purpose

    Posted 08-28-2015 10:17
    What is Que? What do you mean by term "update attached data" exactly? Infomart just uses attached data propagated through the ICON instances as is.


  • 3.  RE: Is it possible to update attached data for an interaction in Que to Infomart fort reporting purpose

    Posted 09-08-2015 05:31
    Hi,

    In Reporting we need to find how many mails are in Queue,Opened & closed..etc Circle wise.
    Attached data is coming for mails which are in Agent workbin & replied mails but we are not getting the Attached data for mails which are in Queue