PureEngage On-Premises

 View Only

Sign Up

  • 1.  total number of forwarded email in CCP

    Posted 01-26-2016 11:56
    I want CCP to record the number of  forworded email by Workspace Desktop Edition.
    but there is no such statistical type in DMA or in other configuration.
    how can I achieve that ? thank you .


  • 2.  RE: total number of forwarded email in CCP

    Posted 01-27-2016 18:58
    Is your fowarded email going through a single interaction queue? (email.foward-queue)
    If yes, you could use java stat (look at stat server user's guide for more info) and use the stats on that interaction queue. Or, WDE is attaching UData when forwarding the mail, use StatServer Filters on that KVP. Another solution is at the strategy level, you can create a VQ (count) just to peg ixn on specific condition.


  • 3.  RE: total number of forwarded email in CCP

    Posted 01-28-2016 11:46
    thanks Keven ,but I want to attach the forwarded email number to related Agent other than queue or vq in CCP . is that ok?