PureEngage On-Premises

Hi everyone.

I'm using the Interactive Insights upgrade utility to upgrade reports from 7.6.2 to 8.1. Most reports upgrade OK, but for about 30 reports the utility says it's upgrades (log shows fields skipper, fields changed, changes saved) but then when I try to open the report in Info View it says that the document doesn't contain any reports. Any ideas?

Thanks

Alan
 

Hi Alan,
For this issue, I think we are best to get a Case opened up with Customer Care to review.  When you open the Case, please send in screenshots and specify the reports that are impacted.

Once opened, one of our experts will review further to explain what happened and what we can do to resolve it.

Best Regards,
Neil