PureEngage On-Premises

Hi,
     Whenever i add a new a queue or an Agent group in the Configuration Manager, it does not automatically come into a CCPulse (existing) Workspace. Is there a way to make that happen?
 
eg:
For agents, if we create the view “Create Real-Time V/AG Dynamic membership”, we can achieve that.
For queue & AgentGroup level, is anything possible?

Hi Sreejesh,
There is an option in CCPulse which you may want to check out.  The 'IgnoreNewObjectNotifications' option specifies whether CCPulse should accept or ignore new object notifications from Configuration Server.  You should set this option to a value of 'false' if you want CCPulse to receive and act on notifications of new objects created in Configuration Server.

Thanks,
Neil