PureEngage On-Premises

I am trying to use an alarm script to change where a 3rd party tool points to the interaction servers, but do not know how to trigger off of the HA failover event. We use 4563 for the T-servers but this doesn't seem to detect the interaction servers failing over. My script works to make what I want happen, but never gets run because the alarm condition never occurs.

Hello Jeff,

you can find these information within *.lms files, which are located under Genesys component install folder. For IXN should be one of following:

; operation related messages
30001|TRACE|msg_ha_mode_start|Starting in %s mode, using dbid %d for database operations
30002|TRACE|msg_ha_mode_switch|Switching to %s mode
30003|STANDARD|msg_ha_shutdown_required|Application will shutdown due to the following reason: %s
30004|STANDARD|msg_slow_client_disconnect|Client '%s' is too slow disconnecting...

Hope this helps!

Regards,
--Jakub--

Just note: In case, when you will use the messages with IDs

• 30001
• 30002

You have to change the network logging to the TRACE level or change the default log level for mentioned messages.

--Jakub--

I'm not sure how I would trigger my scripts. The 30002 message is just indicating a change, not if it's changing to Primary, or Secondary. How would I trigger one script when the backup becomes primary, and different one when primary becomes primary?

As you can see, the messages contain the detail description which mode is currently used:


30001|TRACE|msg_ha_mode_start|Starting in %s mode, using dbid %d for database operations
30002|TRACE|msg_ha_mode_switch|Switching to %s mode

So, you can use these arguments within your script logic.

Regards,
--Jakub--