PureEngage On-Premises

 View Only

Sign Up

  • 1.  while agent retrieving held call the call get disconnected in random scanario

    Posted 12-03-2015 07:38
    INVITE sip:8010184574@10.49.172.38:5060 SIP/2.0
    From: <sip:6628728@10.48.10.40>;tag=0095520E-6CD5-1626-959E-8104300AAA77-85872227
    To: "08010184574" <sip:8010184574@10.49.172.38>;tag=as04ebb03c
    Call-ID: 183cee4530331836143d7228161c360b@10.49.172.38:5060
    CSeq: 10 INVITE
    Content-Length: 0
    Via: SIP/2.0/UDP 10.48.10.40:5060;branch=z9hG4bK00955218-6CD5-1626-959E-8104300AAA77-294469756
    Contact: <sip:10.48.10.40:5060>
    Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, UPDATE, MESSAGE, NOTIFY, OPTIONS
    X-Genesys-CallUUID: 00RV49JCQOB2D5CUG42302LAES0S4IKA
    Max-Forwards: 70
    Session-Expires: 1800;refresher=uac
    Min-SE: 90
    Supported: timer



    12:40:36.933: SipDialog: event CONNECTED_SEND_REINVITE, t=228138763, s=7, r=6, m=1bd24608
    12:40:36.933 SIPCONN(8010184574): HandleSipDialogEvent(CONNECTED_SEND_REINVITE) - filtered
    12:40:36.933 SIPCONN(8010184574): sdp state SDP_STATE_NULL, event SDP_EVENT_OFFER_REQUESTED
    12:40:36.933 SIPCONN(8010184574): new sdp state SDP_STATE_OFFER_REQUESTED, event SDP_EVENT_OFFER_REQUESTED
    12:40:36.934: OnRequestFailed
    12:40:36.934  -- thisCall by party
    12:40:36.934 Trc 36002 Request rejected: error code 100(Unknown cause)
    @12:40:36.9341 [0] 8.1.101.34 send_to_client: message EventError
     (Unknown cause)
     AttributeEventSequenceNumber 000000002a1914be
     AttributeTimeinuSecs 934107
     AttributeTimeinSecs 1449040236 (12:40:36)
     AttributeErrorCode 100
     AttributeErrorMessage 'Unknown cause'
     AttributeConnID 00760272027fb392
     AttributeThisDN '10200'
     AttributeReferenceID 124
     AttributeClientID 75723
    12:40:36.934 Int 04545 Interaction message "EventError" sent to 649 ("IWS_amit.saini")
    12:40:36.934 Trc 04542 EventError sent to [649] (000127cb IWS_amit.saini 10.49.153.42:59939)
    12:40:36.934: GetRegistration::Unable to resolve number for DN:dummy
    12:40:36.934: HA: SYNC Call[12738492] not ready for sync yet
    12:40:36.934  -- deleted: CRequest@2b728cbdd900 RequestRetrieveCall-IWS_amit.saini[649]/124
    12:40:36.934: $-NET:SIP::0:0

    Route: <sip:0x2ddf3b10@10.48.10.34:5060;lr;gvp.rm.datanodes=2%7C1;confinstid=56266e5e004f38d3;idtag=0013CA30>


  • 2.  RE: while agent retrieving held call the call get disconnected in random scanario

    Posted 12-03-2015 10:20
    Hello,

    try to post entire log fragment covering the issue, ie. entire SIP and T-Lib communication between the Agent (SipEndpoint) and SIP Server. In other hand, you can follow the documentation and check if all required steps were done properly - for example:

    Configuration of Extension DN with option "sip-cti-control=talk, hold", etc.