PureEngage On-Premises

Hi

Is there any additional information on how to set up multi- site WFM, the WFM admin guide speaks only to Multi-site setup on Server and Builder. in terms of Configuration Ulity, not much information avaiable.

Can i get some direction, as its my first time doing this kind of config

Regards
Michelle

Sites can be equivalent to switches, which are defined in Configuration Manager and imported into WFM.
 
You can also create sites in WFM that are unrelated to a switch. This is appropriate when switches do not correlate with your company's organization. Example: A single location could be divided into multiple entities to reflect divisions along business unit lines.