PureEngage On-Premises

 View Only

Sign Up

  • 1.  Schedule scenario with profile agents

    Posted 02-03-2016 12:43
    Hi! Is it possible to create a schedule scenario with just profile agent (not based om real agent)?  When i try this the coverage is already set in the scenario even thoug this is a different value from my number of profile agents.
    When i make another scenario (same activity and period) but with my real agents, the coverage is not set or showing. This comes first when i have build the scenario.


  • 2.  RE: Schedule scenario with profile agents

    Posted 02-22-2016 14:44
    This question should be adressed to Customer Care through a case. We can then get further details, like exact versions of your WFM Applications and better provide an answer.