PureEngage On-Premises

Hi,
I've tested the Genesys WDE sample code for disposition code. Into this sample, the view was developed to implement the check box for disposition code selection instead of the radio buttons, but it doesn't work because it show me always the radio buttons.

Can anyone help me?

Are you sure the custom module is being loaded by WDE. Have a look in the log file to try and see what is happening.

Hi,
I am Laura, I develop with Fabio,
into the log there aren't error, but in WDE 8.5 developer's guide, at page 157 it's explain how replace the disposition code view with check box. In the sample "Genesyslab.Desktop.Modules.ExtensionSample" there is the DispositionCodeExView.xaml that contains radio button implementation instead of check box.
Why the guide contains a check box example that it's not developed and how can I develop the check box feature?

Thank you so much.  ;D

Hi Laura,

Looks like there is some discrepency between the Developers Guide and the Code sample. 

The v8.1 iWS samples used to implement a CheckBox but the v8.5 sample implements a RadioButton, however it looks like parts of the 8.5 developers guide have not been updated and are still showing the screen shot from iWS 8.1

If you want a checkbox try changing the DispositionCodeExView.xaml 

from: 


<RadioButton IsChecked="{Binding IsSelected}" GroupName="DispositionCodeGroupName" Click="radioButton_Checked" ToolTip="{Binding Description}">
    <TextBlock Margin="5,0,0,0" Foreground="{DynamicResource SilverBorderColorBrush}" Text="{Binding DisplayName}" />
</RadioButton>

to:

<CheckBox IsChecked="{Binding IsSelected}"  Click="radioButton_Checked" ToolTip="{Binding Description}">
    <TextBlock Margin="5,0,0,0" Foreground="{DynamicResource SilverBorderColorBrush}" Text="{Binding DisplayName}" />
</CheckBox>

Hope this helps,

Pete.

Hi Pete

As you must be ware that in new version of IWS , we have option of Folder View for Dispsoition instead of radio button. SO customer can select whether they want radio button or folder view. 

As customer has opted for folder view can same be implmented in custom code because folder views gives easy way to select appropiate disposition.

Thanks
Shailesh Kadam