PureEngage On-Premises

I am trying to customise the case data view.
When I tried this:
            object myCase = null;
            (Context as IDictionary<string, object>).TryGetValue("Case", out myCase);
            Model.Interaction = (myCase as ICase).MainInteraction;

The case data object inside interaction is empty. Has anyone tried this before?

Hi Sam,

did you fill some case data during routing the call?

Regards,
--Jakub--

Hi Jakub,

Yes, I can see case data in the router log for the email. When I do this inside my model class. The count is 0.
_log.Info("- interaction userdata count is " + _interaction.UserData.Keys.Count);

Hi Sam,

I think that the CaseData are not accessible through the Case object, but through the standard AttachedData. Try to extract all attached data from current interation.

Regards,
--Jakub--

Hi Sam.

Not sure if you solved this but...

// Get the Case by:

object caseObject;
contextDictionary.TryGetValue("Case", out caseObject);
ICase case = caseObject as ICase;

// Get the main interaction from the case....
  IInteraction interaction = theCase.MainInteraction;
// see if it is an inbound email...
if (interactionType.ToUpper() == "INTERACTIONINBOUNDEMAIL")
{
    IInteractionInboundEmail inboundEmail = interaction as                  IInteractionInboundEmail;

   var attachedData = inboundEmail.GetAllAttachedData();
   string fromAddress = attacheData["EmailAddress"];
   // etc etc.
}


You would obviously make the above robust by making sure your objects are valid before using them as well to avoid exceptiins.