PureEngage On-Premises

I have installed new instance of GAX and deployed it via command line. Application started properly. but when i try to launch it through URL:-http://localhost:9999/gax It throws error 404.  

Hi Rajnish,

what logs say? Try to look there to find out the root-cause.

Just note: By default, is the GAX (jetty) running on port 8080.

regards,
--Jakub--

Hello Jakub,

Thanks for responding, 8080 port is occupied by Tomcat running on the host. We have provided port 9999 on Gax application object, So i am trying to access it using port 9999. As per the logs there are not much errors except "Listener failed to load schema for asd" and "Host_Status_Unavailable". One thing i have noticed after installation and starting GAX instance. Two folders should have been generated "gaxLocalCache" & "installation" under folder GCTI\GAX\Plugin-data\asd. I can see only gaxlocalcache folder but that too its empty & installation folder itself is not generated. Hence genesys_silent_ini file is also missing. Hope it makes some sense to you.

Request you suggestion on my next step or if i am missig some steps to start GAX instance.

 

Thanks,
Rajnish

 

Hi Rajnish,

it seems like an issue on connection to the database.

regards,
--Jakub--

Hello Jakub,

  I have resolved the DB issue. There was ORA 12514 error with TNS listener failed to load gax-Core schema. but after that i am getting new error "Genesys_silent_ini.xml" file is missing. Request your suggestion on this.
Still the error is http error 404, when i try to launch GAX using url:-http://localhost:9999/gax/.

Thanks,
Rajnish