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  • 1.  details pane not showing up in SCI Application view. Version 8.0.300.21.

    Posted 11-11-2014 16:19
    When selecting an application, the details of the application are not showing up in the bottum of the screen. I upgraded from 8.0.100.03 where this worked fine, so it is not a user permissions.


  • 2.  RE: details pane not showing up in SCI Application view. Version 8.0.300.21.

    Posted 11-17-2014 18:11
    Hi Neal,
    I have seen this problem in cases where the user did not have administrator access permission to the workstation, or did not have read & write access to the folder where SCI is installed.  Can you please check that out.  Also, in order to use SCI 8.0.3, we do recommend that Microsoft IE 8.0 also be installed.
    If these do not resolve the problem, then I recommend that you open a Case to have this worked in greater detail with the Genesys Customer Care team.

    Thanks,
    Neil