PureEngage On-Premises

We are implemeting chat (both web and mobile customer points) . Please share your recommendations  on whether GMS chat services can be utilized for both Mobile and Web chat?  Also, whether co-browse will still be supported ? In case a client want to start co-browse from chat session on web site whether it will work or not ?

In short, Can we use GMS for both web and mobile chat ?

Hello,

GMS exposes REST based APIs, so you can use Chat API on any platform/application that supports and communicates via HTTP protocol.
 

Note that Co-browse session is not supported by GMS.

See the Javascript (Web) Sample using this link:
http://docs.genesys.com/Documentation/GMS/8.5.1/ClientSamples/Welcome

You can access this sample through the GMS Service Management UI.

You can download the sample application source code via a zip file:
http://docs.genesys.com/Special:Repository/GMS85_JavascriptSample_SourceCode.zip?id=3c1ca440-a36c-4e65-ad06-0432327f1476

Roman T