PureEngage On-Premises

Im looking for a way to filter out unwanted Interaction Sub Types (e.g. OutboundAutoResponse, OutboundAcknowledgement, etc) from IWS Contact Search. Usually contact search returns all Interactions associated with that perticular contact. Any assistance would be highly appreciated.

Hi Vikram, should be able to use following option:

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contact.history.filters-<custom attribute>Modified: 8.5.104.15Default Value: ""
Valid Values: In the key, a valid searchable interaction attribute name. In the value, a comma-separated list of strings applicable to the specified interaction attribute. Use the $All$ and $Other$ keywords to enable filtering on "all" or "other" values for this attribute.
Changes take effect: At the next contact search.
Description: This option can be used as a template to specify an interaction attribute name (in a key) and the associated values (in a value) that is used to automatically filter any list of interactions displayed in Contact History, My History, and Global Interaction Search views. Refer to Managing Contacts for more information. In a key, a valid searchable interaction attribute name. In a value, a comma-separated list of strings that are applicable to the specified interaction attribute. In the value, a comma-separated list of strings applicable to the specified interaction attribute. Use the $All$ and $Other$ keywords to enable filtering on "all" or "other" values for this attribute.
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for example, contact.history.filters-InteractionSubType. However you need to add seetings and is-searchable = true in annex of interaction attrbiute but where it's a system parameter you cannot modify it, so would recommend to open a case so we can investigate further.

Thanks
Brian