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Time Off Crossing Over Midnight Being Deducted Twice from Balance

  • 1.  Time Off Crossing Over Midnight Being Deducted Twice from Balance

    Posted 10-13-2015 03:04
    We have some shifts that start on one day and cross over midnight into the next day. We have noticed that when an agent files for vacation time that crosses over midnight, it deducts the time off from their balance twice. For example, their shift is from 7pm-4am on 10/22. They request and are approved for time off from 1am-4am. When we look at their time off management and balance report, it is showing that 3 hours are deducted from their balance on 10/22 and 10/23. Could this be a glitch in the system or is there a way to prevent this?


  • 2.  RE: Time Off Crossing Over Midnight Being Deducted Twice from Balance

    Posted 10-26-2015 15:35
    This is not normal behavior.  Please open a Salesforce case for further investigation.